Frequently Asked Questions


What is your lead time?

We can sometimes make a kitchen for supply only in 3-4 weeks, however if you require the kitchen fitted we normally need 6-8 weeks notice. 

Please do ask if you want a kitchen before this as we may be able to accommodate you.


Are you competitive?

Definitely.  We can beat any like for like quote, but there are a lot of low quality kitchen suppliers out there that could possibly under cut our price, however they can never match our value for money or specification. We can offer things others have not even thought of. 

We do not know of any other supplier making as good cabinets at this price and the materials and fitting we use are the best we can find. 

We have several trade house building satisfied customers and we are very good at New & Self build kitchens and bedrooms.



Cabinets are guaranteed for 5 years.

 This includes all board, fittings, edging and doors.  

Many of our competitors are only one year.  

Due to the high specification of our cabinet you are much less likely to suffer from the usual problems such as delamination of edging, hinge failure or drawer box collapse.  

Many of our suppliers offer additional improved warranties from 5 and up to 25 years.  The hinges and drawers we supply are guaranteed for 25 years!!. 

Frequently Asked Questions

Wagstaff Homes


It is usually best to come and visit us at the showroom to start with. You are welcome to view anything in the showroom and browse as long as you need but if you want to discuss your project in more detail please book an appointment with the designer to avoid disappointment

Additional staff work Tuesday and Thursday afternoons and Saturday until 1pm. We can open the showroom outside normal business hours by appointment. 

On Saturdays we normally book 90 minute appointments at 0930 and 1100hrs. The appointment holder is given priority.

The initial consultation and quotation are free. We will normally offer the first design and quote free of charge but we may seek more commitment before completing any subsequent designs or amendments. 

Each project is carefully considered.

We reserve the right not to release plans and details in full until an order has been placed and deposit taken. 

The showroom does not have any steps and is accessible in a wheelchair. There are two wide doors that have fire closers, but we are more than happy to open these and also show you around by appointment. The minimum walkway gap is 1000mm but mostly 1200mm.

All showroom employees are D.B.S cleared with nothing recorded.  

Peter Sowerby Homes


We offer a complete design service utilizing the latest 3D software. 

We will provide a complete design that you can match to your comprehensive and itemized quotation to see how the price is made up and also be clear about what we are including. We may not release all aspects of the design at first or until an order has been taken or a deposit paid. The design and plans remain our property until purchased by the customer. 

If you already have a design that you are more or less happy with we can provide a complete quotation free of charge and without obligation.

We are a Hafele Studio Partner and they offer a free online design tool. Please click the link below to start your own design. 

Milwaukee Tape


At some point we will need to survey your kitchen / bedroom to confirm sizes and any electrical and plumbing changes. It is possible to start the process with a home survey if you already have a good idea about what you want. 

This may also be useful to elderly or disabled people even if you have no idea as we can bring most things to you if needed, but coming to the showroom is where you will see much more.

Please note that we do not normally provide surveys for door / worktop only changes. I am happy to give advice at the showroom and price a list of items but we would not normally also offer fitting.

Our experience is that they will never look like a new kitchen, it does not allow you to make better use of the space and can cost nearly as much plus you still have your old cabinets and probably non soft close drawers and doors.  If you feel your cabinets are good enough to keep then we will survey your kitchen to see if we can offer a solution. 

Frequently Asked Questions

Phoenix Kitchens Metheringham

Do you have a showroom?

Yes, we do have a showroom and have over twenty displays and we are one of the biggest independent showrooms in the area.

We have over thirty appliances on display and have probably the largest collection of Samsung appliances in the UK.  We also have an extensive range from CDA as well as Kitchen Aid and a few from SMEG and Fisher & Paykel. 

Our worktop collection is also one of the largest in the area showing several quartz, granite and stone worktops. We have five Minerva displays, laminate and Aria solid laminate as well as two solid prime wood displays. 

We are displaying retailers of Blanco and Franke sinks and taps.

Being a Hafele Studio partner we have a large array of wirework and pull outs. We also now have a four bedroom robes on display as well.

We have a sample of every door we sell and swatches of all the colours, so there is nothing we cannot show you one way or another.

Phoenix Kitchens

Some people have even said 'Wow!'

We are a one of the country's largest showrooms of the 3D solutions range showing nearly every door they sell. We also have several made to order specials in new colours to show what else can be done made to order.

We are  a Burbidge Premium Partner showing nine of their doors and are some of our biggest displays. From slab & handleless through to painted and in-frame we have it all. 

We now also have a O&S display and several of their sample doors we can show you. 

We are also  a Consentino Elite worktop centre, with Silestone, Dekton and Sensa on seven displays, with specialist sinks and splash backs. We have a full range of the extra large swatches in Silestone, Dekton and Sensa. 

We are already fabricators for composite worktops with Minerva and other popular brands.

Langton Mink In-Frame
Salcombe French Grey Island.
Silestone worktops and surfaces.

2000+ Square feet showroom

We are excited about having the best and largest independent kitchen showroom in the area.  

Open weekdays 8am - 5.00pm and Saturdays 09.00 - 1.00pm.

Appointments are advised if you want to be sure to consult with the designer. We have additional staff working Monday, Wednesday and Friday afternoons as well as Saturdays. 

We can make appointments at any time to suit you on request.

 (Evenings, Early mornings and later on Saturday)

The showroom is disabled friendly with no steps and has wide paths through the showroom. There are two entrance fire doors with fire closers that you may need help opening, but we are happy to assist. 

Displays we have are:

Vogue Painted Dove Grey gloss

Larrisa J handle in Dust & Dove grey gloss.

Larrisa J handle White and Dust grey matt

Odyssey Acrylic Anthracite

Loxley Serica in Marine Blue

Boston Mussel

Lumi Grey Gloss

Buckingham Cashmere, White, Dakar, Mussel, Stone, 

Dove grey, Dust Grey and Ivory.

Burbidge Malmo Matt Light grey

Burbidge Otto Porcelain and Cashmere  Slab Door

Burbidge Otto Handleless Oxide & Walnut

Burbidge Malmo Anthracite J Handle

Burbidge Finsbury in Alabaster

Burbidge Kew in Soft grey and Seal Grey

Burbidge Barnes in Putty

Burbidge Langton in-frame in Mink

Burbidge Salcombe in French Grey 

Various Alusplash & Bush Board Splash back displays

Frequently Asked Questions


Fitting Service

We can 'supply only' a kitchen and deliver it complete on the day you want it, or we can offer a fitting service to suit you. 

From just fitting the kitchen to a fully project manged job that includes electrics, joinery, plastering, plumbing and minor building work. 



Need it delivering?

We can deliver at a time to suit you, and we pride ourselves on getting it right first time.

How do I look after my Minerva worktops


Minerva Solid Surfaces

It is important to follow the Minerva's guidelines. 

Please click on photo to watch their video.


Register your purchase

Please click on the second photo to go to Minerva's website to register your purchase. This is essential to activate your warranty. 


Enjoy a 10 year Warranty

Click on logo for Minerva frequently asked questions.